Contact and support

Support contact is not yet published

A verified support address has not been configured. This page does not accept messages. Use the documentation below for self-service help; a direct contact method must be added by the site operator.

Resolve a recording problem

Start with product troubleshooting. Check source selection, permissions and a short export before repeating a long session.

Prepare a useful report

Your operating system, architecture and exact CapTrik version.
What you expected, what happened and the steps to reproduce it.
Whether the issue concerns display/window capture, audio, cursor effects or export.
The chosen output format and quality, and the exact error text.

Use dummy data in screenshots. Do not send passwords, API keys, private customer records or an entire sensitive recording. If a file is necessary, ask the support contact how to share a small sanitized sample first.

Privacy or content corrections

Identify the relevant page or application behavior. For privacy requests, describe the information involved without sending unnecessary identity documents. The current data-handling scope is explained in Privacy.